Hello and welcome to the Annual Plants Shop family! We are delighted to help you create a thriving and vibrant garden, whether you’re cultivating a balcony oasis or a sprawling backyard paradise. To ensure a seamless experience from our nursery to your home, we have outlined our shipping and returns policies below.

Shipping Information

We carefully pack and ship our plants to ensure they arrive at your doorstep in healthy, robust condition.

  • Order Processing Time: All orders are processed within 1-2 business days.
  • Shipping Methods & Times:
    • Standard Shipping ( $12.95 ): Shipped via DHL or FedEx. Delivery occurs within 10-15 business days after shipment.
    • Free Shipping: Available on orders over $50, shipped via EMS. Delivery occurs within 15-25 business days after shipment.
  • Shipping Regions: We ship globally, excluding Asia and a few select remote regions.

Our Returns & Exchanges Policy

Your satisfaction is our top priority. While we strive for perfection in every plant we send, we understand that sometimes things don’t go as planned. That’s why we have a simple and fair policy to ensure you are happy with your purchase.

If you are not completely satisfied, you may return most items in their original condition within 15 days of receiving your shipment for a full refund or exchange.

Important Note on Non-Returnable Items:

Due to the highly perishable nature of live plants, all sales of specific seasonal and delicate plants are final and cannot be returned or exchanged. These plants have a very limited shelf life and are exceptionally vulnerable to damage during a second transit.

This includes, but is not limited to, the following products from our menu:

  • Belgian Mum Plants
  • Annual Flowers for Fall Color
  • Annual Plants for Planters
  • Cajun Hibiscus Plants

How to Initiate a Return or Exchange

To start the process, please follow these steps:

  1. Contact Us: Within 15 days of receiving your order, please email our friendly customer service team at [email protected]. Use the template provided below to ensure we get all the necessary information quickly.
  2. Provide Details: Include your name, order number, and the reason for the return or exchange. Photos of the damaged or unsatisfactory product are extremely helpful for our quality control team.
  3. Wait for Instructions: We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and specific shipping instructions. Please do not ship any items back without an RMA number.
  4. Ship the Item: Carefully pack the plant(s) you are returning using the original packaging if possible. Include the RMA number clearly on the outside of the box and ship it to the address we provide. Please note that return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., we sent the wrong item).

Return & Exchange Application Template

To make the process easier, please copy and paste the template below into your email.

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Annual Plants Shop Team,

I would like to request a [return / exchange] for my recent order.

Order Number: [Your Order Number]
Full Name: [Your Full Name]
Product(s) to Return: [e.g., 1x Angelonia Plant, 1x Asparagus Fern]
Reason for Return/Exchange: [Please describe the issue in detail]

I have attached photographs of the product(s) for your review.

Thank you,
[Your Name]

Refund Processing

  • Inspection & Notification: Once we receive and inspect the returned item(s), we will send you an email to notify you of the approval or rejection of your refund.
  • Approved Refunds: If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment (Visa, MasterCard, JCB, or PayPal).
  • Timing: Please allow up to 10 business days for our team to process the refund. Then, allow an additional 5-10 business days for the credit to appear on your credit card statement or in your PayPal account.
  • Exchanges: Exchanges will be processed as soon as we receive the returned item. If the item you want is in stock, we will ship it out immediately using your original shipping method.

Questions? We’re Here to Help!

If you have any questions about shipping or returning an item, please don’t hesitate to contact our friendly team at [email protected].

Happy Gardening!
The Annual Plants Shop Team